Remote Support Disclaimer – Non-Contract Customers

Please note: if you do not have a support contract, some aspects of remote support may be chargeable.

By requesting remote assistance from KSK Computers technical support staff, you agree to the following conditions before any attempt is made to resolve your issue:

Important: Remote support requires the installation of specialized software to allow our technicians access to your computer. If you do not agree with these terms, please cancel the session.

1. Access & Responsibility: Allowing KSK Computers to access your computer enables faster problem resolution. By requesting remote support, you grant our technicians access and control over your system. This may include access to files and settings on your computer. You accept responsibility for any changes made during the session.

2. Data & Software Risk: Remote support may, in rare cases, cause data loss or software issues. KSK Computers strongly recommends that you back up all data before allowing remote intervention. You acknowledge that failure to back up your data may result in irretrievable loss, and KSK Computers cannot be held liable for any resulting loss or costs incurred from third parties.

3. Secure Connection: After installing the ISL Light client program, a secure and encrypted channel will be established between your computer and the KSK Computers technician. Either party may interrupt the session at any time. Please note that abruptly ending the session may cause system malfunction.

By proceeding with the remote support session, you confirm that you have read, understood, and accepted these terms.